Priority 1

Embed the PayPoint Group at the heart of SME and convenience retail businesses (Shopping business division)

Retail services - we provide digital solutions to help our retailer and SME partners keep pace with changing shopper needs, service expectations and demographics. Our retail services platform, PayPoint One, is live in over 18,100 stores across the UK and offers everything a modern convenience store needs, including EPoS, parcel services, card and bill payments, home delivery and digital vouchering. This empowers our retailer partners to grow their businesses profitably, achieving higher footfall and increased spend. We also provide access to cash solutions via our network of circa 3,700 ATMs and our pioneering ‘cashback without purchase’ solution, partnering with LINK and due to launch in late 2021.

Card payments – we provide card payments services for over 30,000 SMEs and convenience retailers across the hospitality, convenience retail, auto trade, clothing and household goods sectors via our PayPoint, Handepay and Merchant Rentals brands.

Priority 2

Become the definitive technology-based e-commerce delivery platform for first and last mile customer journeys (E-commerce business division)

E-commerce - we enable the delivery of best-in-class customer journeys for e-commerce brands over the first and last mile in circa 10,600 locations through our Collect+ brand, helping consumers pick up and drop off online shopping or send parcels across the UK. We work with the most comprehensive range of partners, including Amazon, eBay, Yodel, Fedex, DPD, DHL, Hubbox and Parcels2Go. Our proprietary software solutions are built inhouse, with a singular focus on the delivery of great consumer experiences and confidence in the crucial first and last mile of parcel journeys. These solutions are easily deployable in thousands of diverse locations across multiple sectors through the PayPoint Group. Our unique blend of in-depth parcel operations experience, consumer interaction and agile IT development capability has been built over years of delivering best-in-class customer experiences.

Priority 3

Sustain leadership in ‘pay-as-you-go’ and grow digital payments (Payments & Banking business division)

Digital - we are developing new ways of using digital payments so organisations can seamlessly and effectively serve their customers. Our market-leading omnichannel solution – MultiPay – is an integrated solution offering a full suite of digital payments. It enables transactions online and through smartphone apps and text messages, as well as event payments, over the counter, over the phone and via interactive voice response (IVR) systems. It also supports a full range of Direct Debit options, including scheduling collections, as well as new product developments such as PayByLink, recurring payments and Event Streamer. MultiPay customers benefit from real-time visibility of all payments received, through one easy-to-use portal that is fully PCI compliant, and allows visibility of all payment channels - including cash. The platform is used by a growing number of organisations across the UK, including many housing associations, local government authorities and utility providers. Our Cash Out service also enables the rapid dispersal of funds through secure digital channels and is actively used by local authorities and charities to distribute emergency funds

Cash through to digital - we enable consumers to access digital brands and services through a comprehensive portfolio of banking, e-Commerce, gaming and loyalty card partners, including Amazon, Xbox, Playstation, Paysafe, Monzo and the Appreciate Group. Consumers simply pay for a ‘pin on receipt’ code in cash in any of our 28,400 retail locations and then can use that value online with the digital brand or service chosen. For our digital banking partners, consumers can deposit cash into their accounts across our extensive retail network

Cash - we provide vital access to cash across the UK by helping millions of people every week control their household finances, make essential payments and access in-store services. Our UK retail network of more than 28,400 stores is bigger than all banks, supermarkets and Post Offices together, putting us at the heart of communities nationwide

Priority 4

Build a delivery focused organisation and culture (PayPoint Group)

Underpinning the PayPoint Group’s future success is the continued development and investment in our people, systems and organisation. We aim to create a dynamic place to work for our people, enabling us to deliver for our customers by collaborating and being good colleagues to each other, creating a positive and inclusive environment where everyone can learn, grow and shine.