Meet our people
Working at PayPoint offers career progression, and working alongside bright and creative people within a fun environment. If you would like to submit your CV to be considered for future vacancies, please email recruitment@paypoint.com.
Bradley Thompson
Junior Data Analyst
How long have you been working at PayPoint and what role do you do?
I am the Junior Data Analyst in the MI team and have been working at PayPoint since December 2018. My journey with PayPoint started when I accepted a Data Analyst Internship placement and soon after I progressed into permanent role. In my role I work on various exciting projects which gives me the opportunity to work closely with different departments across the business. The projects are generally based around stakeholder queries, analysis and manipulation of data.
What advice would you give someone who is keen to get into an IT role?
I recommend staying up to date with the latest in technology. This will always help with your future prospects. We use products like SQL, Dax and Python at PayPoint which are good to learn for anyone looking to get into a Data Analysis role. We also use Excel in the team to perform analysis as well as building and updating reports. It can also help to gain a qualification or certification relating to Data Analysis. I graduated from Kent University in Computer Science but I would also recommend apprenticeships to anyone who wouldn’t like to go down the university route.
What are the best bits about working at PayPoint?
The people are great!. Everyone is very friendly which makes it an enjoyable, pleasant and flexible place to work. The direction of the company is very strong with a positive feel all round. You always get the opportunity to learn new things which you can apply to your role.
We get some great benefits too, including an on-site gym which is convenient to use.
Sarah Lewis
ServiceNow Business Analyst
How long have you been working at PayPoint and what role do you do?
I started at PayPoint in 2011 in Retail Operations department and quickly progressed to a Team Leader. I was then given the opportunity to work on a new ATM product launch. Within three years I became a Tester and before I knew it I was appointed to the role of BAU Team Lead. In this role I look after the technical side of our transaction switch which we support 24/7. I look after a team of 10 and enjoy developing and supporting them in their careers. In 2021 I moved into a new team as a ServiceNow Business Analyst
What advice would you give someone who is keen to get into a role in IT?
Research as much as possible. ITIL is a good certification to have and having a basic knowledge of SQL really helps. Most of all I think if you have the right attitude, drive and determination then this is a great starting point. Customer focus is really important for many roles as we deal with a range of internal and external stakeholders every day.
What are the best bits about working at PayPoint?
The team spirit is one of the best parts for me. When problems arise everyone in the team gets involved to solve them. My role is also varies which is great and it allows me to deal with different issues on a day to day basis, but also allows me to work alongside the various technologies we use. We have a number of projects in the pipeline to enhance the services and technologies that we use, this shows that we are always striving to improve our offering.
Adam Tarrier
Graduate Client Implementation Test Analyst
How long have you been working at PayPoint and what role do you do?
I started working at PayPoint in September 2018 as a Graduate Client Implementation Test Analyst. I applied for a role here at PayPoint and with further discussion with the Recruitment team it was suggested that I apply for the Graduate role. My role is varied which involves testing and development for new client software before it is released. I am always looking at new techniques and procedures when working in my role which is great as it allows me to further my skill set.
What advice would you give someone who is keen to get into an IT role such as yours?
I recommend exploring different options where available. This will be the different types of roles and industries that may suit someone. It is a good idea to get a LinkedIn profile set up. For anyone looking to get into testing there is a course called the ISTQB which I would highly recommend.
What are the best bits about working at PayPoint?
PayPoint provide opportunities for growth, development and training. The people I work with make the difference for me. It has a family feel in the team I work in and we really enjoy having fun at work.
Rupa Turangi
Senior Software Test Analyst
How long have you been working at PayPoint and what role do you do?
I started at PayPoint in July 2015 as a Software Test Analyst. In 2018 I was promoted to a Senior. My role involves testing applications and correcting any errors that are found. I currently work in the MultiPay team, but I also liaise with cross functional teams to ensure our products are production ready. I am involved in several exciting projects where I support the successful delivery for our gas and electric products.
What advice would you give someone who is keen to get into a Software Testing role?
There are lots of courses online that can help give an introduction to Software Testing. It would be a good idea to consider automation and manual testing courses as this will certainly help in preparation for the role.
A role in software testing will require you to have strong attention to detail, be confident in self resolving issues which can arise at any time and have the determination to continue learning new technologies.
What are the best bits about working at PayPoint?
The team support here at PayPoint is fantastic. I always feel I can approach my line manager or colleagues for help when needed. Your voice is always heard at PayPoint which gives employees the opportunity to progress and develop further.
Daniel Strange
Head of Service Management
How long have you been working at PayPoint and what role do you do?
I am the Head of Service Management and have been at PayPoint since July 2016. I look after a variety of IT Services that PayPoint offers to its clients and consumers. These range from the terminals we provide to our clients in the shops, the mechanisms to allow top up’s for our consumers and I also look after the applications our internal teams use on a daily basis. I am accountable for all ITIL processes and the investment into on-going improvements. I also Mentor a team of Service Managers and really enjoy watching them grow within their roles.
What advice would you give someone who is keen to get into a Service Management role?
You don’t necessarily need an IT Background, but a good technical understanding does help. I came from an Application Support background so the technical understanding was already there for me. As long as you are passionate about customer service, enjoy dealing with internal and external stakeholders then this is a good start. It is worth doing ITIL courses as this will cover the basics of Incident and Problem management.
What are the best bits about working at PayPoint?
For me it’s the way people work together. When challenges arise, everyone supports each other. Even though there are lots of teams it still has that family feel. I also have opportunities to present my ideas for continuous improvements which are always well received by the leadership teams. PayPoint is also passionate about staff progression. Since my time here I have been promoted twice from Service Manager to Service Team Lead and to my current role as Head of Service Management.
Amy Jackson
Head of Application Services
How long have you been working at PayPoint and what role do you do?
I joined PayPoint in 2001 as an Administrator and progressed my career by learning different aspects of the business operation from the onboarding of new retailers, sales support, product support and the implementation of new services PayPoint has added over the years. I took a role in IT in 2006 as a Project Manager which gave me the experience of working to deadlines and managing budgets, backlogs of work, and the allocation of people. I am now a senior manager heading up 3 IT teams comprising of Business Analysts, Developers, Test Analysts and Administrators.
What advice would you give someone who is keen to get into an IT role?
If you have good technical and analytical skills already I recommend learning as much as you can about the business so you understand how you can support it.
If you don’t already have technical skills, then there are multiple different avenues you can take in IT. Find out what interests you and learn more about it. SQL, C# and automation are good technical skills to have, and understanding methodologies like ITIL, Agile/Scrum/Kanban can give a good background of how IT teams tend to work.
What are the best bits about working at PayPoint?
PayPoint drives innovation to stand out in their market and to improve the lives of customers, clients and retailers, and so there is always something new and challenging on the horizon in IT.
Throughout my career here, I have had opportunities to grow and learn new skills, and I’m definitely not alone in this.
Andrzej Czarkowski
Senior Developer
How long have you been working at PayPoint and what role do you do?
I started working at PayPoint in July 2018 as a Senior Software Developer. When I started everyone in the business was accommodating and welcoming which really helped me to settle in quickly. I currently work in our MultiPay team which is involved in developing our omni channel payments platform. Some of my day to day duties involve attending our daily scrum meetings, writing unit tests and coding. I also attend meetings with key stakeholders in the business to discuss our design architecture.
What advice would you give someone who is keen to get into an IT role such as yours?
If you have a real passion for everything computer based start learning. I began writing programs from the very basic type, which become more advanced the further I developed my career. There are many tools and tutorials on the web with many providing help in using programming languages such as C# which is a great starter. If you are creative and have good attention to detail, it makes a great career.
What are the best bits about working at PayPoint?
The teams are all very friendly. Everyone is very approachable. Much of the development is in an agile environment which is a great way to work for the development teams. Communication goes through the right channels with this helping me do my job effectively. The role does have its challenges like all developer roles, but what is great is that my voice is always being heard at PayPoint and my suggestions are progressed.
Aneta Mihajlovska
Senior Developer
How long have you been working at PayPoint and what role do you do?
I have been working at PayPoint since 2011 and presently work as a Senior Developer/ Development Lead. I started my career in PayPoint as an Application Services Developer in the Application Services team, and quickly progressed to a Senior in this team. I was then given the opportunity to move to the Development team as a Software Developer and soon after was promoted to a Senior Developer role.
In my current role, I have been given opportunities to manage both internal and external development resource; design and subsequently, code software solutions, including writing unit and, where applicable, integration tests; as well as regularly attend meetings with key stakeholders.
What advice would you give someone who is keen to get into a software development role?
They would need to be passionate about coding. And really, it is not just about having a passion for coding, but also a passion for IT in general. Someone interested in IT software development would need to be prepared to adapt to the ever-changing world of computing, thus constantly learning and exploring alternative ways to deliver better, quicker, more reliable piece of software. When I first started in software development and had very little coding experience, I remember Google being my best friend - there were so many code snippets and “How to” code examples to learn from. Even now, well into my software development career, Google is still my best friend. ☺ At PayPoint, we code predominantly in C#, but we also have a small team of Java, Android and Apple developers.
What are the best bits about working at PayPoint?
For me it would have to be the people. Everybody is very approachable and friendly and I have always felt as if I am part of one big PayPoint family.
Makhan Aujla
Team Lead Application Support
How long have you been working at PayPoint and what role do you do?
I have been working at PayPoint since 2011 and currently work as a Team Lead for Application Support. In my time with PayPoint, I have progressed into various roles which has allowed me to develop and grow in the business and as a person. I originally started my career as a junior developer for a very well known brand and before I knew it I was offered an opportunity to start a role here as a technical operational analyst. I then moved into a senior role within that team and then into Application Support as a Senior member of staff and now Team Lead. I currently look after a team of analysts, support various apps used within the business along with supporting our terminal estate.
What advice would you give someone who is keen to get into an IT role such as yours?
I recommend researching into the different areas as IT is very broad. Once you know what you would enjoy it would be good to looks at courses online as there is a great variety. You can also look into part time study if you are working. IT is always evolving so make sure you keep an interest in what is going on.
What are the best bits about working at PayPoint?
The people. They make a big difference. There is a family feel and everyone works together. We all try to contribute towards a positive environment. Challenges can come up throughout the day but with a great team and camaraderie we enjoy problem solving and providing a great service to our customers as a team.
Zoe Nunes
Service Manager
How long have you been working at PayPoint and what role do you do?
I am a Service Manager at PayPoint and started in April 2017. I previously worked as a Network Engineer in the Telecoms industry and wanted to progress with my career in a new environment. I heard many good things about PayPoint and how their IT department was always evolving and moving forward with technology so I decided to apply for the Service Manager position. This role really excited me as it was a slight change in career direction but one that felt right for me to take on. In my role I deal with incidents to the point of resolution within our Finance and Technical Shared Services division. This gives me exposure to a wide range of the business which keeps me busy and engaged in what I do.
What advice would you give someone who is keen to get into a role in Service Management?
If you are strong with your customer service skills that is a big help. In this type of role you need to deal with many internal and external stakeholders so you have to be proactive in your approach and deal with the challenges that can arise at any time. I would recommend looking at ITIL courses as these are a good gateway into service management.
What are the best bits about working at PayPoint?
PayPoint get to see your potential and encourage you with moving your career forward within the business. The people in my area are also one of the main reasons I enjoy my role so much. You are also given flexibility in your role and always trusted with your work.
Pete Freeman
ServiceNow Administrator
How long have you been working at PayPoint and what role do you do?
I’ve been working at PayPoint since October 2015. I started as an Application Support Analyst supporting the in house applications that our internal teams use and some of our external facing products. In June 2019 I moved into a new role as a Junior Developer which involves supporting the business with various tasks such as 3rd level support escalation, up to code changes in the applications we use at PayPoint. In 2021 I moved into a new team as a ServiceNow Administrator
What advice would you give someone who is keen to get into a software development role?
Work hard and focus on self-development/self-progression, even if it’s home learning. If you are a hard working person, people at PayPoint recognise that and it is a good trait to have which can open doors to other job functions within the business. Try to learn new skills in your current role and environment; technical ability is favourable but so are interpersonal skills.
What are the best bits about working at PayPoint?
I feel progression is achievable at PayPoint more than any company I’ve previously worked for. The hard work has paid off for me with various role changes with the most substantial change being the move from Support to Development. PayPoint has a very family orientated feel. The teams you work with really feel like a close-knit team who you can rely on in any situation which is important as you spend a majority of your time at work.
Dominic Howles
Business Development Manager
How long have you been working at PayPoint and what role do you do?
I have been working at PayPoint since 2015 and currently work as the Business Development
Manager. Business development is responsible for signing exciting new business to the PayPoint
network. A major part of my role is creating, developing and nurturing relationships with these
companies. My previous role at PayPoint was in IT as an Application Support Manager inside our
IT division which managed our technical support teams and make sure we are effectively
supporting departments and our external clients. In my time here so far, I have progressed
through various roles. My first position was a fixed term contract in the Contact Centre as a
Customer Service Advisor. This role can be very challenging, but very rewarding if you have the
natural desire to support people. After a short time, I was offered the position permanently and
was made a Senior in the department. I then moved into a Team Lead role quite quickly, followed
by a move into IT as the App Support Team Lead.
Manager. Business development is responsible for signing exciting new business to the PayPoint
network. A major part of my role is creating, developing and nurturing relationships with these
companies. My previous role at PayPoint was in IT as an Application Support Manager inside our
IT division which managed our technical support teams and make sure we are effectively
supporting departments and our external clients. In my time here so far, I have progressed
through various roles. My first position was a fixed term contract in the Contact Centre as a
Customer Service Advisor. This role can be very challenging, but very rewarding if you have the
natural desire to support people. After a short time, I was offered the position permanently and
was made a Senior in the department. I then moved into a Team Lead role quite quickly, followed
by a move into IT as the App Support Team Lead.
What advice would you give someone who is keen to get into a Business Development role?
Don’t be afraid to put yourself out there in front of your colleagues. Presentations to prospective
companies can be one person on a video call or it could be twenty-seven in a board room so,
deliver new ideas at team meetings, represent your team at staff briefings, hone your
presentation skills at every opportunity. You never know who is watching
companies can be one person on a video call or it could be twenty-seven in a board room so,
deliver new ideas at team meetings, represent your team at staff briefings, hone your
presentation skills at every opportunity. You never know who is watching
What are the best bits about working at PayPoint?
All employees are treated with respect and care. You are given the time to adapt, settle in and
find your feet and the added benefits you receive at PayPoint are fantastic. The culture here is
set up in a way that you are supported in excess to give you freedom to excel and reach your full
potential.
find your feet and the added benefits you receive at PayPoint are fantastic. The culture here is
set up in a way that you are supported in excess to give you freedom to excel and reach your full
potential.
Joe Pniok
Regional Development Manager
How long have you been working at PayPoint and what is your role?
I am a Regional Development Manager - this job role involves managing a team who sell and maintain relationships with retailers in the convenience sector. When I started four years ago, I was installing, training and decommissioning terminals. As the years have gone on, I have progressed to selling products and building relationships with these retailers.
What do you like about working at PayPoint?
I have a good team around me that are always available to me or my retailers. It only takes a call to the office and I’m given all the support I need. If you are prepared to work hard, you reap the rewards and this has enabled me to have a fantastic wedding and buy a new set of golf clubs for the weekend!
James King
Finance Control
How long have you worked at PayPoint and what is your role?
I’m a Accounts Assistant at PayPoint. I have been working here for six years now. I started as a temp for 3 months and then went on to work in the contact centre, and have moved from UK client settlement to my current role. Currently, I’m undertaking my AAT final stages exams which will expand my skill set and knowledge base as well as constantly learning with on the job training.
What do you like about your role?
I enjoy my role as an accounts assistant as there is a sense of importance in the tasks I am doing, in terms of dealing with auditors and governing bodies for VAT returns and other legally required financial declarations. My role also gives me the opportunity to interact with many departments around the business which helps me develop my skills and attributes on the job as well as inter department relationships.
Carrie Weinert
Group Head of Financial Operations
What is your role and when did your start working at PayPoint?
I started with PayPoint in 1997. PayPoint is a fantastic company for personal development and looks to recruit from within wherever possible. I started my career here as an Accounts Assistant and PayPoint supported me to complete my CIMA qualification whilst working full time, which has allowed me to progress through a number of positions in the finance team and on to my current senior role.
What do you like about working at PayPoint?
PayPoint is a company always looking to the future and for opportunities to grow and diversify. I have seen us bring many new products to the market as well as acquiring and integrating other companies into the PayPoint group.
George Hammond
Buyer
How long have you been working at PayPoint and what role do you do?
I started at PayPoint in September 2007 after completing my A levels. Not having a set career path in mind, I applied for a role in the Contact Centre and used this opportunity to learn everything that I could about different areas of the business. Finance was an area that attracted me so I applied internally for a role in Retail Finance and after a few years moved into Financial Operations where my manager at the time encouraged me to start studying towards an official financial qualification.
After gaining experience and studying I progressed up the ladder into Financial Control and to my current role of Management Accountant; now managing a team of two. PayPoint have been and are continuing to be very supportive in my ongoing journey to becoming a Chartered Accountant. It’s great to combine my industry experience and financial theory everyday within my role. In 2020 I moved into a new role at PayPoint as a Buyer
After gaining experience and studying I progressed up the ladder into Financial Control and to my current role of Management Accountant; now managing a team of two. PayPoint have been and are continuing to be very supportive in my ongoing journey to becoming a Chartered Accountant. It’s great to combine my industry experience and financial theory everyday within my role. In 2020 I moved into a new role at PayPoint as a Buyer
What advice would you give someone who is keen to get into a finance role?
Open yourself up to every opportunity and take on any challenge. Don’t be afraid to ask questions and try to reinforce your knowledge with a formal qualification. Most of all, make yourself an Excel expert.
What are the best bits about working at PayPoint?
The people make this business; we’re really a large group of friends. The business invests in staff progression and welfare providing a variety of areas to work and relax.
One of the best parts of PayPoint is that they give me the opportunity to volunteer on the Charity Committee which is really fulfilling. I also support and mentor local schools giving students practical commercial experience and working with them to improve their interview skills for when they start their own journeys.
I enjoy giving something back to the community and am thankful that the company support me in this.
One of the best parts of PayPoint is that they give me the opportunity to volunteer on the Charity Committee which is really fulfilling. I also support and mentor local schools giving students practical commercial experience and working with them to improve their interview skills for when they start their own journeys.
I enjoy giving something back to the community and am thankful that the company support me in this.
Tim Pinner
Commercial Finance Analyst
How long have you been working at PayPoint and what role do you do?
I graduated from college with an IT qualification and knew I wanted to get some work experience.
I started at PayPoint in 2007 as a temp. I had already completed a year at Tesco in an IT role. The team I started in was called Field Development. I got the opportunity to develop new ways of working, implement processes and work with lots of different areas of the business. My Excel skills are strong and I have developed a keen interest in Finance. I am now studying towards my CIMA qualification and am currently in a Commercial Finance Analyst role.
I started at PayPoint in 2007 as a temp. I had already completed a year at Tesco in an IT role. The team I started in was called Field Development. I got the opportunity to develop new ways of working, implement processes and work with lots of different areas of the business. My Excel skills are strong and I have developed a keen interest in Finance. I am now studying towards my CIMA qualification and am currently in a Commercial Finance Analyst role.
What advice would you give someone who is keen to get into a finance role?
Working and studying is currently what is working for me, but being open minded, having a great work ethic and being prepared to take on as much new work as possible.
What are the best bits about working at PayPoint?
The people. I have made loads of friends over the years and enjoyed being part of a company that is continuously evolving. The open spaces available to get away from your desks are great, the newly equipped gym and the new layout of the canteen all lends itself to a positive work environment. It has never felt difficult to get up in the morning and come to work. I spend time with my colleagues outside of work and we have a lot of common interests. There are lots of activities that are subsidised or free for employees like football at a local sports centre, onsite yoga and we recently trialled kickboxing. I feel that we can make suggestions on ways of working and ways of taking time out and they are listened to and acted upon if there is enough interest.
Tracey De Paola
Finance Cost Manager
How long have you been working at PayPoint and what role do you do?
I have been with PayPoint since March 2014, originally employed as Management Accountant but am now Finance Cost Manager overseeing a small team. Alongside my work, I am also studying towards my ACCA qualification. Balancing studies and work deadlines can be challenging, but time management and perseverance is key.
What advice would you give someone who is keen to get into a finance role?
Working in finance requires strong commitment to accuracy, detail and the ability to cope with and meet tight deadlines. Being able to contribute within a team is vital as is effective communication with those within and without the team.
What are the best bits about working at PayPoint?
The people I work and interact with are definitely the highlight of working for PayPoint. In my role I get to change and improve ways of working, systems and processes which I find empowering. I have some flexibility in my role which allows me to be around for my family when needed. The offices and amenities on offer add to the warmth and vibrancy of being one big PayPoint team.
I believe in the company values and seeing them lived out each day keeps me inspired and motivated.
I believe in the company values and seeing them lived out each day keeps me inspired and motivated.
Kerri Marshall
Product Finance Manager
How long have you been working at PayPoint and what role do you do?
I joined PayPoint in July 2014 on a fixed term contract as a Senior Commercial Analyst. On completion of my contract I was promoted to a Financial Planning and Analysis Manager and I held that position for two years. In October 2017 I moved to my current role of Product Finance Manager.
My role is very varied and includes rolling forecasts and annual plans, building models to analyse and evaluate new revenue streams, scenario analysis to help with strategic decisions such as pricing proposals, monthly KPI and financial reporting to the Executive Board, analysis for interim and full year reporting, and I also manage a Senior Commercial Analyst.
My role is very varied and includes rolling forecasts and annual plans, building models to analyse and evaluate new revenue streams, scenario analysis to help with strategic decisions such as pricing proposals, monthly KPI and financial reporting to the Executive Board, analysis for interim and full year reporting, and I also manage a Senior Commercial Analyst.
What advice would you give someone who is keen to get into a finance role?
Be inquisitive, be approachable and have a desire to problem solve.
As I work in Commercial Finance and partner with the Product Managers keeping up to date with market changes is key as it gives you the ability to challenge, support and add value to plans and forecasts. Also, being able to adapt and challenge the status quo is crucial as often there are more efficient methods of achieving something.
As I work in Commercial Finance and partner with the Product Managers keeping up to date with market changes is key as it gives you the ability to challenge, support and add value to plans and forecasts. Also, being able to adapt and challenge the status quo is crucial as often there are more efficient methods of achieving something.
What are the best bits about working at PayPoint?
The variety of the role keeps everyday interesting and due to the dynamic nature of the products there is always something to learn.
Due to the size of PayPoint there is regular exposure to the Senior Leadership team which is great for career development.
There is also a newly refurbished on-site gym with great facilities.
Due to the size of PayPoint there is regular exposure to the Senior Leadership team which is great for career development.
There is also a newly refurbished on-site gym with great facilities.
Josh Lloyd
Territory Development Manager
How long have you been working at PayPoint and what role do you do?
I joined on a temporary basis in Retail Operations in June 2014 checking contracts. It was an administrative role that helped me understand the business and how every person that completes a part of the process is really important to the success in achieving great customer service. I was encouraged to apply for a permanent position supporting the field sales team which really gave me the opportunity to understand what it might be like to work in a sales role. I challenged myself to spend time in other departments learning about the different roles within PayPoint so that when vacancies were advertised I felt confident making an application. As part of my role in Sales Support I spent time with Territory Development Managers out in convenience stores learning about how the work I did in the office affected their success.
When a field sales role came up near where I lived I applied and was offered a 6 month secondment. I was determined to make it work and I knew that planning, strong diary management and being highly organised were key to me being offered the role on a permanent basis.
During my time at head-office I developed strong relationships with all the teams I now need to liaise with in my current role. This has helped me enormously and I regularly visit head-office to maintain these relationships and keep up to date on any developments.
When a field sales role came up near where I lived I applied and was offered a 6 month secondment. I was determined to make it work and I knew that planning, strong diary management and being highly organised were key to me being offered the role on a permanent basis.
During my time at head-office I developed strong relationships with all the teams I now need to liaise with in my current role. This has helped me enormously and I regularly visit head-office to maintain these relationships and keep up to date on any developments.
What advice would you give someone wanting to get into field sales?
Understand the market, the industry and the convenience sector as a whole. Push yourself to read relevant publications like Asian Trader or The Grocer. Develop your planning and organisational skills and have the strong desire to make money and be the best you can be in this role.
Best thing about working for PayPoint?
PayPoint live by their company values so great customer service is instilled. I enjoy the people and the competition. It is a big company but still has a family feel. There are fantastic opportunities available to anyone who works hard and is keen to develop themselves.