Leadership team

Nick Wiles
Chief Executive

Nick joined PayPoint in 2009 and became Chief Executive in May 2020 having previously
carried out the roles of Chairman and Executive Chairman of the Company. The Leadership
Team is led by Nick and the team is responsible for the day-to-day operational management
of the Group.


Nick retired as chairman of Nomura in 2012 after more than 25 years in investment
management and banking. His career started as an analyst and fund manager at Mercury Asset
Management before moving to Cazenove, where he spent the majority of his career and was a
partner prior to incorporation and a vice chairman of JP Morgan Cazenove. He was previously
a non-executive director of Strutt & Parker and Picton Property Income Limited and senior
independent director at Primary Health Properties plc, prior to its merger with MedXplc.

Lewis Alcraft
Chief Operating Officer

Lewis was appointed to his current role of Chief Operating Officer in May 2020.
He was previously Chief Commercial Officer in 2019 and led PayPoint’s commercial strategy
development and execution. From 2015, he was Commercial Director leading PayPoint's broader
commercial agenda, across retail and client partners. On joining the business in 2007, Lewis
led PayPoint's relationship with BBC TV Licensing, before moving on to various roles including
heading PayPoint's product and client teams.


Prior to PayPoint, Lewis was a senior client manager at CPM, a marketing agency within the Omnicom
group of companies.



What I like most about working at PayPoint:

Progressive culture and entrepreneurial approach to producing great services to help our clients and retail partners prosper.


My favourite PayPoint product/service:

EPoS Pro - our new market leading EPoS proposition, bringing exciting new capability to allow our retail partners to better manage their businesses.


My nearest PayPoint is:

Co-op in Watlington

Jon Marchant
Chief Information Officer

Jon joined PayPoint in early 2011 and is responsible for all aspects of IT management and retail operations within the business. An experienced IT and operations leader and change specialist, he has worked in several bluechip financial services and retail organisations during his career including Halifax, Co-operative Group, Capital One and Scottish Widows.



What I like most about working at PayPoint:

The volume and variety of work, for example I’m currently simultaneously working on introducing an ERP and CRM solution, creating a Block chain Payments prototype, integrating two companies and technical platforms in Romania.


My favourite PayPoint product/service:

Our new EPoS solution because it was a truly brave and innovative entry into an already packed EPoS market that is proving to be a massive success. 


My nearest PayPoint is:

Co-op in Southwell

Danny Vant
Client Services Director

Danny joined the business in 2019 and was appointed to his current role of Client
Services Director in 2020, leading the commercial and strategic development of the client
portfolio and managing relationships with the multiple retailers. Before joining PayPoint
Danny worked for Mitie Plc in the FM sector managing a number of businesses, predominantly
within the security sector. Danny also worked in consultancy for Newton Europe specialising
in process efficiency improvements across a diverse range of sectors, including healthcare
and defence. Prior to this Danny started his career as a graduate in the logistics industry,
spending six years working in the parcel carrier industry for Target Express.



What I like most about working at PayPoint:

The variety and challenge mixed with an entrepreneurial spirit.


My favourite PayPoint product/service:

I really like our digital platform, Multipay, which helps consumers across a
broad spectrum of sectors to make digital payments in a really simple and easy way.


My nearest PayPoint is:

Nisa Castle Stores, Chelmsford

Katy Wilde
Human Resources Director

Katy joined PayPoint as HR Director in 2012 with responsibility for the development and implementation of our people agenda. Prior to joining PayPoint, Katy worked for RSA Insurance Group where she held a number of senior business partnering roles in the UK and latterly in the Emerging Markets business where she was responsible for ensuring the delivery of the HR agenda across 22 countries in Central and Eastern Europe, Asia, the Middle East and Latin America.


Prior to that, Katy spent seven years at General Electric where she held HR roles in both their consumer finance and insurance businesses. Katy has a degree in International Business and Modern Languages from Aston University and is a Chartered Member of the CIPD.



What I like most about working at PayPoint:

The open and friendly culture where everyone can make a difference.


My favourite PayPoint product/service:

Collect+ - a godsend for busy people like me who don’t want to spend their free time queuing at the Post Office.


My nearest PayPoint is:

Londis Heath Bakery in St Albans

Ben Ford
Retail Services Director

Ben Ford was appointed to the Executive Board as Retail Services Director on 1 July
2020 to lead a newly established Retail Services function. The function incorporates all retail supporting teams,
responsible for the end-to-end delivery of products and services to our retailers and the management
of relationships within the network. Ben was previously at Addison Lee where he was Head of Global
Customer Experience and Operations responsible for global service delivery of customers, clients,
drivers, and fleet. Prior to joining Addison Lee Ben worked in similar roles for companies
including Premier Inn, Danone, Joules and Boden.



What I like most about working at PayPoint:

Starting within a business virtually has been ‘different’, however PayPoint have
made me feel that I am part of a team instantly! The business and my colleagues have shown such
commitment to adapt, grow and identify new opportunities to ensure we continue to perform well during Covid-19.
The people talent we have within PayPoint is superb and makes me excited and motivated to drive
us forward to be an even better business


My favourite PayPoint product/service:

My mum and I love Collect+ for the convenience and accessibility to collect and drop off our online orders!


My nearest PayPoint is:

Nisa Local, Oakland Avenue, Droitwich

Tanya Murphy
General Counsel and Head of Compliance, Legal