Executive Board

Nick Wiles
Chief Executive

Nick joined PayPoint in 2009 and became Chief Executive in May 2020 having previously
carried out the roles of Chairman and Executive Chairman of the Company. The Leadership
Team is led by Nick and the team is responsible for the day-to-day operational management
of the Group.

Nick retired as chairman of Nomura in 2012 after more than 25 years in investment
management and banking. His career started as an analyst and fund manager at Mercury Asset
Management before moving to Cazenove, where he spent the majority of his career and was a
partner prior to incorporation and a vice chairman of JP Morgan Cazenove. He was previously
a non-executive director of Strutt & Parker and Picton Property Income Limited and senior
independent director at Primary Health Properties plc, prior to its merger with MedXplc.

Alan Dale
Finance Director

Alan, an ACA qualified finance executive, was appointed as Finance Director on 20
November 2020 having acted as Interim Finance Director since July 2020. He joined PayPoint
in August 2017 as Head of UK Finance.

Alan has significant finance leadership
experience having held senior finance roles with financial services companies including GE Capital.

What I like most about working at PayPoint:

The mix of different lines of business, clients and retailers all being supported by great teamwork.

My favourite PayPoint product/service:

PayPoint One for its innovation and flexibility, offering different levels of service for retail partners to move up through and PayPoint to easily add new functionality and clients.

My nearest PayPoint is:

Premier in Windsor

Danny Vant
Client Services Director

Danny joined the business in 2019 and was appointed to his current role of Client
Services Director in 2020, leading the commercial and strategic development of the client
portfolio and managing relationships with the multiple retailers. Before joining PayPoint
Danny worked for Mitie Plc in the FM sector managing a number of businesses, predominantly
within the security sector. Danny also worked in consultancy for Newton Europe specialising
in process efficiency improvements across a diverse range of sectors, including healthcare
and defence. Prior to this Danny started his career as a graduate in the logistics industry,
spending six years working in the parcel carrier industry for Target Express.

What I like most about working at PayPoint:

The variety and challenge mixed with an entrepreneurial spirit.

My favourite PayPoint product/service:

I really like our digital platform, Multipay, which helps consumers across a
broad spectrum of sectors to make digital payments in a really simple and easy way.

My nearest PayPoint is:

Nisa Castle Stores, Chelmsford

Katy Wilde
Human Resources Director

Katy joined PayPoint as HR Director in 2012 with responsibility for the development and implementation of our people agenda. Prior to joining PayPoint, Katy worked for RSA Insurance Group where she held a number of senior business partnering roles in the UK and latterly in the Emerging Markets business where she was responsible for ensuring the delivery of the HR agenda across 22 countries in Central and Eastern Europe, Asia, the Middle East and Latin America.

Prior to that, Katy spent seven years at General Electric where she held HR roles in both their consumer finance and insurance businesses. Katy has a degree in International Business and Modern Languages from Aston University and is a Chartered Member of the CIPD.

What I like most about working at PayPoint:

The open and friendly culture where everyone can make a difference.

My favourite PayPoint product/service:

Collect+ - a godsend for busy people like me who don’t want to spend their free time queuing at the Post Office.

My nearest PayPoint is:

Londis Heath Bakery in St Albans

Ben Ford
Customer Experience Director

Ben Ford was appointed to the Executive Board as Retail Services Director on 1 July
2020 to lead a newly established Retail Services function. The function incorporates all retail supporting teams,
responsible for the end-to-end delivery of products and services to our retailers and the management
of relationships within the network. Ben was previously at Addison Lee where he was Head of Global
Customer Experience and Operations responsible for global service delivery of customers, clients,
drivers, and fleet. Prior to joining Addison Lee Ben worked in similar roles for companies
including Premier Inn, Danone, Joules and Boden.

What I like most about working at PayPoint:

Starting within a business virtually has been ‘different’, however PayPoint have
made me feel that I am part of a team instantly! The business and my colleagues have shown such
commitment to adapt, grow and identify new opportunities to ensure we continue to perform well during Covid-19.
The people talent we have within PayPoint is superb and makes me excited and motivated to drive
us forward to be an even better business

My favourite PayPoint product/service:

My mum and I love Collect+ for the convenience and accessibility to collect and drop off our online orders!

My nearest PayPoint is:

Nisa Local, Oakland Avenue, Droitwich

Tanya Murphy
General Counsel and Head of Compliance, Legal

Tanya joined PayPoint as General Counsel and Head of Compliance in September 2020,
leading PayPoint’s in-house Legal Team which advises all companies across the PayPoint group on legal
and regulatory matters relating to their businesses.

Prior to joining PayPoint, Tanya worked at Zurich Insurance for 11 years where she held a number
of roles including Head of the UK Corporate & Commercial Legal Team.

Tanya qualified as a solicitor in 1996 at the international law firm Lovell White Durrant,
now Hogan Lovells LLP, where she worked as a solicitor for 12 years specialising in corporate
and commercial law across a number of business sectors.

What I like most about working at PayPoint:

The variety of work in a business that is actively embracing new opportunities to grow in these challenging times.

My favourite PayPoint product/service:

The ability to buy PlayStation and Xbox vouchers from our Retailers, so parents can top up their children’s online gaming account without needing to upload credit card details.

My nearest PayPoint is:

Barry’s Food Store, East Dulwich, London

Mark Latham
Banking Services Director

Mark joined PayPoint as Card Services Director in February 2021 following the acquisition of Handepay and Merchant Rentals, with responsibility for the combined cards business. Prior to this, Mark was Chief Commercial Officer at Handepay from 2013 where he developed the market leading customer proposition and led the marketing and customer management teams

Mark has previously held international product management positions with global payment processor Elavon, where he was responsible for mobile payment, currency conversion and gift card solutions. Mark began his career in the payment industry in 2002, supporting major acquiring and retail customers for Ingenico.

What I like most about working at PayPoint:

Working with a fantastic team who put delivering value to customers at the heart of everything they do

My favourite PayPoint product/service:

Our clear and simple merchant service proposition, which our customers love

My nearest PayPoint is:

McColls, Middlewich, Cheshire

Simon Coles
Chief Technology Officer

Simon was appointed as PayPoint CTO in May 2017, having previously managed the IT team
at PayPoint's Mobile and Online subsidiary prior to its sale. Simon has worked in both
the payments and retail wealth management sectors for over 30 years as an engineer,
manager, consultant and IT executive. He has launched and managed card processing
systems for several banks and consulted on payments in UK, USA, and Australia.
Prior to joining PayPoint, Simon was a management consultant for several years and has
delivered significant IT programmes for several banks, wealth managers and insurance

What I like most about working at PayPoint:

That we provide valuable services through local stores to communities across the UK to a wide variety of people. I really enjoy the strong teamwork and enthusiasm from everyone at PayPoint for what we do

My favourite PayPoint product/service:

We have been working closely with LINK to provide cash services through local stores, which is a great service for people who don't have a local bank branch or ATM.

My nearest PayPoint is:

The Co-Op in Burwell, Cambridgeshire

Anna Holness
Sales Director

Anna joined PayPoint as Sales Director in January 2022 with responsibility for new business generation for all our products and services and also relationship management across the current PayPoint estate. Prior to joining PayPoint, Anna worked for Worldpay from FIS, where as VP of SME Sales Anna was responsible for new business generation across SME & Mid Market sectors.


Before moving into Payments, Anna spent over 20 years in the Telecommunications sector, predominantly at Telefonica/O2 where Anna held a number of senior positions across both B2B and B2C (Retail), including Head of Franchising, Head of Stores, Head of Global Sales. Anna has a broad experience; from leading stores teams of up to 800 in Retail and managing relationships with some of the world’s largest organisations across multiple global locations, from her time in Global Sales.

What I like most about working at PayPoint:

I love working with our retailers and really getting to understand their businesses and how, through adding value to their businesses we are also supporting the local communities which they serve. I also love that our people are so passionate about supporting our customers, colleagues and communities. It’s a real ‘can do’ culture.

My favourite PayPoint product/service:

Counter Cash – such a great time saver when you just need some cash quickly to pay for car parking or to give the children for their weekly pocket money!

My nearest PayPoint is:

Spar, Bassingbourn – its on the way to my daughters school so super handy!

Steve O’Neill
Corporate Affairs and Marketing Director

Steve joined PayPoint originally in 2014, and then again in 2020 as Corporate Affairs and Marketing Director, leading our marketing, PR and investor relations efforts for the Group. He has spent over 20 years in marketing and PR leadership roles for large consumer organisations in the UK and Europe, across the retail, telecommunications and financial services sectors. After starting his career at the John Lewis Partnership on their graduate scheme, Steve has worked for Orange, Carphone Warehouse, HSBC and Amigo.

Steve is also a member of the ESG Working Group.

Chris Paul
Head of Corporate Finance

Chris joined PayPoint in 2016 and is Head of Corporate Development, leading the organisation’s growth and development activities and overseeing treasury strategy.

Prior to joining PayPoint, Chris worked at LMAX as Head of Financial Reporting, where he was responsible for developing the finance function following its MBO from Betfair.

He is a qualified accountant with 20 years’ experience in senior finance positions in financial services, telecoms and gaming sectors, including TalkTalk and Tsogo Sun Gaming.

Jay Payne
IT Service & Operations Director

Jay joined PayPoint in January 2019 as IT Service and Operations Director and leads the delivery of IT services across the PayPoint group.

With over 25 years’ experience, Jay has been responsible for delivery and design of services supporting card issuing, merchant acquiring and specialist subscription billing for clients across all industries.

Previous positions have included responsibility for the delivery of payment optimisation consultancy for clients in publishing and broadcasting with a focus on subscription churn reduction.

Prior to commencing his career in payments, Jay spent eight years serving with the Royal Navy.

Jo Toolan
Head of Client Management

Jo joined PayPoint in 2011 and is currently Head of Client Management, responsible for the strategic management of major accounts and expanding our digital payments solutions into new and existing clients, including BBC, Paysafe, Monzo and the major Utility providers.

Prior to PayPoint, she supported bluechip organisations with their CSR programmes in schools, including developing programmes for BT and Grant Thornton, following her early career in the education sector.