Business model

Operating with a clear business model and capital discipline, we drive growth in the UK through three business divisions: Payments & Banking, Shopping and E-commerce. Our purpose is to deliver innovative services that make millions of people’s lives a little easier every day.

How we do it:

Digital - we are developing new ways of using digital payments so organisations can seamlessly and effectively serve their customers. Our market-leading omnichannel solution – MultiPay – is an integrated solution offering a full suite of digital payments. It enables transactions online and through smartphone apps and text messages, as well as event payments, over the counter, over the phone and via interactive voice response (‘IVR’) systems. It also supports a full range of Direct Debit options, including scheduling collections, as well as new product developments such as PayByLink, recurring payments and Event Streamer. MultiPay customers benefit from real-time visibility of all payments received, through one easyto-use portal that is fully PCI compliant, and allows visibility of all payment channels – including cash. The platform is used by a growing number of organisations across the UK, including many housing associations, local government authorities and utility providers.

Cash to digital - we enable consumers to access digital brands and services through a comprehensive portfolio of banking, e-commerce, gaming and loyalty card partners, including Amazon, Xbox, PlayStation, Paysafe, Monzo and Appreciate Group. Consumers simply pay for a ‘pin on receipt’ code in cash in any of our 28,000 retail locations and then can use that value online with the digital brand or service chosen. For our digital banking partners, consumers can deposit cash into their accounts across our extensive retail network.

Cash - we also provide vital access to cash across the UK by helping millions of people every week control their household finances, make essential payments and access instore services like cash withdrawals. Our UK network of more than 28,000 stores is bigger than all banks, supermarkets and post offices together, putting us at the heart of communities nationwide.

 

How we do it:

Retail services - We provide digital solutions to help our retailer and SME partners keep pace with changing shopper needs, service expectations and demographics. Our retail services platform, PayPoint One, is live in over 18,100 stores across the UK and offers everything a modern convenience store needs, including EPoS, parcel services, card and bill payments, home delivery and digital vouchering. This empowers our retailer partners to achieve higher footfall and increased spend so they can grow their businesses profitably. We also provide access to cash solutions via our network of c.3,600 ATMs and our pioneering ‘cashback without purchase’ solution, partnering with LINK and launching in late 2021

Card payments - We enable consumers to access digital brands and services through a comprehensive portfolio of banking, e-commerce, gaming and loyalty card partners, including Amazon, Xbox, PlayStation, Paysafe, Monzo and Appreciate Group. Consumers simply pay for a ‘pin on receipt’ code in cash in any of our 28,000 retail locations and then can use that value online with the digital brand or service chosen. For our digital banking partners, consumers can deposit cash into their accounts across our extensive retail network.

Cash - We provide card payments services for over 30,000 SMEs across the hospitality, convenience retail, auto trade, clothing and households goods sectors via our PayPoint, Handepay and Merchant Rentals brands.

 

How we do it:

E-commerce – we enable the delivery of bestin-class customer journeys for e-commerce brands over the first and last mile in c.10,000 locations through our Collect+ brand, helping consumers pick up and drop off online shopping or send parcels across the UK. We work with the most comprehensive range of partners, including Amazon, eBay, Yodel, FedEx, DPD, DHL, Hubbox and Parcel2Go. Our proprietary software solutions are built in-house, with a singular focus on the delivery of great consumer experiences and confidence in the crucial first and last mile of parcel journeys. These solutions are easily deployable in thousands of diverse locations across multiple sectors through the PayPoint Group. Our unique blend of in-depth parcel operations experience, consumer interaction and agile IT development capability has been built over years of delivering best-in-class customer experiences.

 

What makes our model work?

 

Unparalleled network of retailer partners and SMEs

• The enlarged PayPoint Group now delivers technology and services to a universe of over 60,000 SME and retailer partner locations across multiple sectors, including food services, convenience retail, garages and hospitality Our three business divisions driving growth in the UK:

A diverse range of clients and brands

• Our Payments & Banking division delivers digital payment solutions to clients across diverse sectors, including energy, housing, local authorities and a growing portfolio of digital brands such as Amazon, PlayStation, Xbox and Love2shop
• Our Shopping division serves the best SMEs and retailers in the UK, delivering digital solutions and essential services from large retailers, like Asda, McColl’s, The Co-operative Group and EG Group, to the best independent store owners across the country
• Our E-commerce division enables the delivery of best-in-class customer journeys for e-commerce brands over the first and last mile, including Amazon, eBay, Yodel, FedEx, DPD, DHL, Hubbox and Parcel2Go

Cutting-edge technology

• We pride ourselves on delivering innovative technology and services across all our business divisions, whether through PayPoint One, helping our convenience retailer partners run their businesses more efficiently, or our proprietary e-commerce software solutions that have a singular focus on the delivery of great consumer experiences and confidence in the crucial first and last mile of parcel journeys

Talented and committed people

• We have a talented, diverse and committed workforce with years of experience from a wide range of industries