We hold ourselves accountable for delivering positive and inclusive outcomes for society including our people, retailer and client partners, consumers and the wider community.


People and culture

We aim to create a dynamic place to work for our people where we deliver for our customers by collaborating and being good colleagues to each other, creating a positive and inclusive environment where everyone can learn, grow and shine. PayPoint recruits externally from a wide range of industries.

Promoting mental health and wellbeing

Our wellbeing strategy provides support for physical health, mental health, financial health and work-life balance. We continue to hold our weekly yoga sessions virtually and send regular communications offering general support and advice. Our trained mental health first aiders also provide confidential advice, support and guidance to our people.

Developing our people

We are committed to supporting the development of our people through a combination of online courses, apprenticeships, further education and in-house and external courses based on business and individual need. Earlier this year we launched a Board mentoring programme to support career development of our senior management population and we continue to focus on ensuring that we have good development plans in place for our people to create a strong pipeline of internal talent.

Supporting human rights

PayPoint supports fundamental human rights, such as the right to privacy, safety and to be treated fairly, with dignity and respect. Our employment standard sets out our commitment to good employment practices and the principles to govern the practices adopted in each of our businesses. All employees have a right to safe working conditions, consideration of their welfare, fair terms of employment, reward and treatment, clarity and openness about what is expected. We have a zero-tolerance approach to modern slavery and we are committed to acting ethically and with integrity in all of our business dealings and relationships.

Diversity & inclusion

PayPoint values diversity and it is important to us that our working environment is one where all are treated equally and which is free from discrimination in respect of gender, ethnicity, religion, sexual orientation, age or disability. We are committed to offering equal opportunities to all our people.

Over the last few years our key focus has been gender diversity. For the year ahead we are seeking to widen this, considering equity and inclusion more generally and in alignment with our refreshed purpose, vision and values.


Our success is built on a reputation for high standards in all areas of business which we achieve by working in accordance with our ethical principles. These principles apply throughout the PayPoint Group and are used to define the standards and working practices that we adopt; they guide our day to-day actions and give our people clarity on acceptable behaviour.

A strong and supportive proposition for retailer partners and SMEs

We provide a broad range of innovative services and technology connecting millions of consumers with over 60,000 retailer partner and SME locations across multiple sectors.

We regularly survey our retailer partners to better understand where and how we can improve our service. Throughout the year we hold retailer forums, comprised of leading independent retailers from our network, to discuss progress, receive feedback and work collaboratively to improve the customer experience in-store

Supporting the communities where we live and work

We support the communities where our people live and work by providing them with the financial support they need to serve their causes. PayPoint has a charity committee made up of volunteers which leads and provides support to fundraising activities carried out by our people for charities which are important to them.

Championing the employability of young people

Externally we continue to support young people in our community with a commitment to the local schools community and the continued development of young talent. PayPoint started to work as an enterprise advisor to a local secondary school in 2016, supporting students with the transition from school to the workplace. PayPoint has also signed The Tech She Can Charter which is a PwC initiative designed to encourage more girls to study IT and view it as a career choice.