PayPoint aims to reduce its environmental impact by reducing its carbon emissions and waste and by considering environmental and sustainability issues in all aspects of its operations and business activities.

Climate change

We aim to reduce emissions and maximise the resource efficiencies of our operations. As we move to a hybrid way of working we will work with our people to encourage sustainability at home as well as in the office

Our GHG emissions

We report on all required GHG emissions in accordance with the Companies Act 2006 (Strategic Report and Directors’ Report) Regulations 2013. The Streamlined Energy & Carbon Reporting (‘SECR’) regulations came into effect on 1 April 2019 and we follow the guidelines to comply with these new regulations.

We report using a financial control approach to define our organisational boundary. A range of approaches can be taken to determine the boundaries of an organisation for the purposes of GHG reporting including financial control, operational control or equity share.

The methodology used to calculate our emissions is based upon the ‘Environmental Reporting Guidelines: Including streamlined energy and carbon reporting guidance’ (March 2019) issued by DEFRA. Using the latest UK government GHG Conversion Factors, PayPoint’s Global total Scope 1 and Scope 2 GHG emissions have decreased this year from 883 tCO2 (2,210,379 KWh) (FY2020) to 429 tCO2 (1,657,108 KWh).

GHG emissions Units Year ended 31 March 2021 Year ended 31 March 2020
Scope 1 (fuel combustion) tonnes CO2e 60 349
Scope 2 (purchased electricity) tonnes CO2e 369 534
Total Scope 1 & 2 429 883
No. of employees 669 694
Total Scope 1 & 2 per employee tonnes CO2e 0.64 1.27
Scope 3 (business travel, supply chain¹ tonnes CO2e 1,326 317

The primary sources of PayPoint’s carbon emissions are energy consumption and business travel. The decrease of 454 tCO₂ shown at 31 March 2021 is therefore primarily due to Covid-19. During the pandemic our energy use in the office reduced as people worked from home and mileage reduced as our field team were unable to visit our retailer partners.

We envisage that our carbon footprint will continue to reduce due to new ways of working, less international travel following the sale of our Romanian business, and through the planned replacement of office gas boilers. Our Salesforce platform already optimises the journeys of our field team and through the introduction of hybrid company cars, their CO2 emissions will reduce even further.

Being a responsible business means that we need to be mindful of our environmental impact beyond our own operations. Over the next year we will engage with our suppliers and partners to better understand our Scope 3 GHG emissions and consider how we can work collaboratively on sustainability matters.

Our next phase 2 Energy Saving Opportunity Scheme assessment is due in December 2023 (the last assessment was completed in November 2019).

Natural resources


We use water for domestic purposes such as washroom facilities. Our current measures to reduce usage include time-controlled taps and dishwashers and reduced flush toilets. Due to Covid-19 our water consumption has significantly reduced. With the transition to hybrid working we expect that our water consumption will not revert to our previous levels and we will be actively working with our people to reduce their water usage at home.


The move to remote working has reduced our use of paper. When people return to the office we intend to encourage people not to print unless necessary and also introduce FollowMe Printing to reduce printed waste from documents left uncollected at the printer.

Waste management

We recycle wherever possible, including paper, cans, plastic cups, cardboard, toners, print cartridges and computer equipment. Once the business has returned to office working, plans are to be resurrected to recycle batteries, glasses, specialised clothing and mobile phones.

Redundant equipment is recycled by an ISO 27001 accredited firm which is certified by the Asset Disposal and Information Security Alliance (‘ADISA’). ADISA recycles as much of the equipment as possible. Any parts which are not recyclable are disposed of in line with the Waste Electric and Electronic Equipment Regulations 2013 (‘WEEE’). ATMs which have reached the end of their life are disposed of via Cennox. All surrounding materials are segregated into four key material types: metal; circuitry boards; wires; and WEEE. Cennox operates an internal recycling process for all of these materials with the exception of WEEE waste which is collected by their licensed waste carrier.


Our innovative digital solutions support a reduction in our environmental impact. Recent examples include:

  • the recent acquisition of i-movo, the UK’s leading secure digital vouchering system, enables us to offer an alternative to paper vouchers thereby reducing paper usage
  • our pioneering Link Counter Service, a ‘cashback without purchase’ solution, enables cash withdrawals without the need for ATMs. Energy consumption is thereby reduced together with our need for the supply and distribution of ATMs