Our values

Our mission is to lead the market in the provision of products to consumer service companies and retailers, through innovative solutions and first class service. We do this by living our six values, which together form the DNA of our culture. They guide our behaviour and interactions with all of our customers.
Innovating, driving results, being bold, 'can do' and creative to deliver position change.


  • Open to new ways of doing things and welcoming change

  • Keeping things simple

  • Acting fast

  • Taking a creative approach to challenges and opportunities

  • Making small improvements in what we do every day

  • Seeking commercial advantage

  • Having the courage to follow through on the right decisions

Challenging the status quo, solving problems and identifying improvements to what we do.


  • Questioning and not accepting the status quo

  • Taking the right decision rather than the easy decision

  • Questioning things that are clearly wrong

  • Being curious

  • Asking ourselves 'how can we improve what we do' and acting upon it

  • Learning and applying learning

Listening, understanding and supporting each other to deliver success.


  • Taking time to understand how other parts of the business work

  • Remembering that we work for PayPoint and not just our team

  • Supporting each other when needed

  • Ensuring when work is passed on it is the best it can be

  • Being open with each other

Understanding our customers' needs and building excellent processes, services and solutions to deliver customer satisfaction.


  • Treating our customers as we would like to be treated

  • Taking personal responsibility for customer satisfaction

  • Challenging others when their actions do not have our customer's best interests in mind

  • Listening to the needs of our customers and acting upon them

  • Continually working together to better develop our customer relationships

  • Showing empathy and respect towards the customer

Taking personal ownership, delivering on promises and seeing things through to the end.


  • Keeping our promises even if it takes extra effort

  • Holding others to account to ensure the job gets done

  • Taking ownership of problems and seeing them through to the end

  • Being confident to make a decision and confronting the consequences

  • Owning up to our mistakes

Visibly being committed, enthusiastic, energetic and enjoying achieving goals.


  • Having a 'can do' attitude

  • Going the extra mile to deliver great results

  • Having self belief and belief in the business

  • Enjoying what we do

  • Doing things before being asked

  • Inspiring others

  • Taking time to celebrate successes, no matter how small

  • Recognising individuals achievements in line with our values

  • Promoting a fun work environment

In addtition to our twice yearly appraisal of our people against these values, we also recognise individuals who role model our values via our Annual Award programme. Each month we reward an employee with a trophy, £200 worth of vouchers and the use of a premium car parking space.

Reece Jones
Retail Operations
January 2017
Values Award Winner

Reece was nominated for the Customer focused value for his positive, helpful attitude and support given to many different people in the business. In particular, Reece guides our Territory Development Managers through contract completion and once took contracts home on a Friday evening, for a TDM to collect on Saturday in order to secure sales first thing on Monday.

James King
Finance Operations
November 2016
Values Award Winner

James was nominated for the Customer focused value for the excellent work he delivers on reconciling and processing client settlement payments. This vital area requires exemplary customer communications and an ability to work under pressure, which James constantly delivers. He has received excellent feedback from internal and external clients for his work to ensure payments are delivered accurately and on time.